Beware the 80% Trap: Avoid the "Big Bucket o' Rules" Approach to BRMS - Decision Management Solutions

One of the classic tools for decision automation is a business rules management system, or BRMS. While these systems are powerful and effective when used correctly, many companies fail to apply best practices when using them. Here's one of our favorite horror stories about a well-intentioned BRMS implementation gone awry. Some years ago, we got a call from a company asking for our help with their business rules project. They said that they had hit a milestone in their rules analysis--it was 80% complete, or so they thought.