15 Mind-Blowing Stats About Emerging Technology

Emerging technology trends signal a future with screenless interactions between businesses and consumers, with voice, augmented and virtual reality, wearable devices, and artificial intelligence slowly but surely removing the traditional graphic user interface (GUI) from the equation. "The next decade will be even more disruptive for how customers interact with brands," said Adobe CEO Shantanu Narayen at last month's Summit EMEA. Here are the numbers to back it up. It also predicts that 85% of customer interactions will be managed without a human by that time. In fact, 72% termed it a "business advantage." The majority, 31%, said virtual personal assistants.