Are Chatbots the Future of Banking? - DZone Integration

Earlier this year I wrote about an interesting new start-up that's using machine learning to provide a more intuitive interface between customers and their banks. The platform utilizes machine learning to classify the transactions we make each month, and then provide intelligent insights into the patterns it observes. For instance, it might tell us how much we're spending at a particular coffee shop, or whether we might be able to save money on our utility bills. It seems part of an interesting trend towards more automated banking. Chatbots have been a hot topic in the news in recent months, and an Indian startup are using them to fully staff their mobile banking service.