A WORLD OF NAILS - Expert System

We all know the old adage, "When all you have is a hammer, everything looks like a nail." But not everything is a nail, especially when it comes to documents and content. When we work on a document, we must understand its format and what it is about. If I start working at the DMV, for example, I have to quickly understand their forms and what problems they address, the questions drivers have and the most appropriate answers to those questions. If I work for the Department of Agriculture, then I need a completely different set of tools.