Talkdesk announces Talkdesk Agent Assist at ICMI Contact Center Expo - Press Releases Talkdesk

Talkdesk Agent Assist is powered by Talkdesk iQ native artificial intelligence (AI), a pivotal enabler of all Talkdesk's products, providing real-time guidance for frontline employees to respond to customer needs quickly and accurately. As a customer states their need, agents are provided answers or supporting information immediately to expedite the conversation and simplify tasks. Talkdesk Agent Assist intelligently positions information from a knowledge base or CRM as a suggested action in real-time, contributing to a significant reduction in handle time and improving customer experience. Additionally, information captured within the agent interface can be automatically added to account profiles or work item tickets, within the CRM, without any additional agent effort.