The Human Touch – SAP Introduces a Digital Assistant for the Enterprise - SAP User Experience Community

Talking to a smartphone as if it were a person may seem strange at first, but chances are you will be getting the weather report, ordering a new laptop or requesting a day off with a chat bot pretty soon… if you aren't doing so already. And this is just the beginning. Using natural language – whether via voice or text – is so powerful because it is so human. People want to talk like humans, not in a limited set of staccato commands that are easy for machines to understand but require us to learn and just plain feel ridiculous. Although the richness of human speech, with its jargons, dialects, and turns of phrase, has taken computer engineers time to master, the technology has evolved rapidly.