How Hospitality Can Gain Competitive Advantages in Age of AI Hotel Business

HOUSTON--The history of technology is littered with buzzwords--but while innovations like artificial intelligence may get a lot of hype, they do also promise to alter the environments in which we live and work. At HITEC Houston, keynote speaker Mike Walsh, CEO of Tomorrow, a global consultancy on designing companies for the 21st century, discussed the ways in which hospitality will change going forward. "We often find it…difficult to really accept just how much of the future has already arrived in our daily lives," Walsh said. "Machine learning, artificial intelligence, algorithms--it's always like that magical pixie dust that you can sprinkle over vendor brochures, a bit like mobile, social media and big data were a few years ago." But, he said, people need to think deeper than that.