Workforce Automation: Could Robots Replace Members?

Twitter turned 10 years old this week. Associations, contrary to some dire predictions back then, have survived the past decade's rise of social media, in large part because not much actually changed about our basic desires for belonging, community, and collaboration. The tools are new, but it's still our fellow humans using them to connect. But what if, in the not-too-distant future, your association's target audience became less and less human? Perhaps then you might have some greater concern.