10 Ways Artificial Intelligence Will Change the Customer Experience

Coenraets: "I've been building apps for many, many years using all the different technologies that came and went and looking at the different ways people access information," Coenraets says. "Bots caught my attention as a really new disruptive way that people were going to use to access and apply information. Basically, AI makes the information available to customers in new ways. "The way I started my presentation at TrailheaDX was to ask people, OK, tell me the outside temperature.' And then I asked people, 'What app did you use to get me that information?'