4 ways AI and digital transformation enable deeper automation

The first wave of digital transformation, which is still underway in some businesses, focuses on the digitalization of products, services and business processes. The second wave utilizes AI to improve the quality of decision-making, optimize organizational efficiencies and build closer relationships with customers. While different companies are at different stages of maturity of digital transformation, many organizations already have been experimenting with AI separately to determine how it could benefit the business in the second wave of digital transformation. One reason for the uneven results of the second wave is the understanding or lack of understanding of what AI can do. There has been a general misperception that artificial general intelligence (AGI) can solve any problem when in fact artificial narrow intelligence (ANI) is the state of the art.