Tech Talk: How AI Is Serving the Restaurant Industry

As the Chief Revenue Officer at HungerRush, Olivier Thierry is influencing customer expectations with AI as the restaurant industry has begun experimenting with it, he tells Spiceworks News & Insights' Technology Editor, Neha Kulkarni. Restaurants have realized taking on new technology will help them not only survive the challenges but achieve results, he notes. From labor shortages to improving customer experience, in this edition of Tech Talk, Olivier discusses how AI can overcome these challenges and allow restaurants to reduce human error. He also shares how natural language processing can interpret customer attitudes in phone orders and have a real place in understanding customer experience. Olivier: The pandemic turned the restaurant industry upside down, and many of its setbacks are still being felt today.