Towards operational excellence through orchestrating machines and humans with AI

AI is mainly based on machine learning algorithms that learn from data – the underlying approach is data science. With this in mind, let's start with a crash course on data science. It is a truth universally acknowledged that company performance depends on several factors, and that many of those factors are variable. If life is prone to inconsistency, so is business. Much of this is because of the unpredictability of human behavior, which is why it is interesting to explore alternative approaches to grasp them.