The robots keep rising as AI-driven business transformation evolves

With advances in machine learning, artificial intelligence and big data, companies can enhance their ability to predict rather than react to rapidly changing demands and expectations. By implementing a digital workforce of software robots, organisations can ensure that work is done around the clock, eliminate human error and reduce human dependency to drive revenue and ensure an'always-on' service for customers. Intelligent process automation (IPA) is improving results in many sophisticated processes such as loan applications for banking, claims adjudication for insurers, provider verification for healthcare and clinical data management for life sciences, as well as traditional technology processes like infrastructure services and information management. However, the fact remains that automation still has its limits, and there are some things that robots just cannot do, such as medical management, underwriting, case reviews, speak or comprehend colloquial slang, understand people's emotions and think on their feet. It is a stretch to say that robots and software now run industry. Yet it is fair to say that process automation – working alongside smart people, rather than supplanting them – plays an increasingly important role in how organisations operate.