What Is Artificial Intelligence?

Adapted insights from a CXOTalk episode with Michael Krigsman and Dr. Michael Chui Artificial intelligence (AI) has become part of the daily vocabulary of a customer experience professional. But exactly what is artificial intelligence? Michael Krigsman, Industry Analyst, CXOTalk recently interviewed Dr. Michael Chui, Partner, McKinsey & Company on the topic of "AI Research" for the popular CXOTalk show. Here are 10 takeaways from Dr. Chui and his research in AI. Generally speaking, the definition of artificial intelligence is the use of machines to do cognitive work such as problem solving, pattern matching, and creating new patterns.