AI Guide - Putting Artificial Intelligence into action & looking past the hype

Roni Dvir from Amdocs focuses on making AI work for service providers. Will the dawn of the era of artificial intelligence (AI) herald a timely demise of the customer complaints department? While perhaps a tad optimistic, service providers know that when it comes to AI its potential is too huge to be measured. Despite the hype around its benefits, though, there remains much confusion about how to make AI work for both service providers and their customers. So what exactly is AI?