Role of business analyst in RPA technology

A detailed study of the AS-IS process is performed and the entire process is explained in the form of a swim lane diagram, which should cover granular details in terms of standard operating procedures and interactions between various actors and systems. The process can now be critically examined for possible areas of improvement. It is advised that the assessment be performed with a holistic automation approach and not just from an RPA angle. As part of defining the TO BE flow, the BAs consult with the solution architect and development lead to validate the technical feasibility of the proposed solution. The approach should be developed in such a way that the process is optimized to provide long term benefits to the client in terms of scalability and reliability.