Digital employees are on the rise: Things to know before implementation

One year ago, I was visiting with the CEO of a financial services company, and she was telling me about its implementation of digital employees. "They do rote tasks, and they work on projects," she said. "In fact, we even assign them employee numbers!" I was aware of digitalizing routine, repetitive tasks for digital agents to perform, and of the work that was being done with robotic process automation (RPA)--but was surprised at the idea of a digital assistant that was a full-time employee in an organization. Now one year later, digital assistants are being taught to behave in even more human-like fashion so they can assume more responsibilities.