AIOps and the New IT Skill Sets – BMC Blogs

This post is about how AIOps will change the way IT Operations personnel (IT Ops) work and the new skill sets they have to adopt in an AIOps world. For a definition of AIOps, refer to the blog post: "What is AIOps?" Gartner explains that an AIOps platform (figure 1) uses machine learning and big data to aggregate observational data (from monitoring systems output, job logs, syslogs, etc.) and engagement data (from ticketing, incident, and event recording system data) to produce a virtuous circle of continuous insights yielding continuous improvements and fixes. Automation is both an input and output of AIOps. The results or statuses of automated workloads and jobs can be used like operational data and engagement data for analytic purposes.