Moveworks -- a new interaction model for enterprise workflows

IT support has plagued enterprises for years. And for good reason: existing solutions haven't changed for almost two decades. Employees typically either send an email or navigate to an archaic web portal to file an IT ticket and endure long wait times (often days). What's interesting is that the syntax behind IT support tickets hasn't changed much over time: "I can't seem to reset my salesforce password?"; "My laptop screen got cracked"; "My email is not working."