Virtual conversations: The impact of AI on customer engagement Web Seminar

If the idea of using cognitive computing and artificial intelligence to provide a compelling customer experience seems far off, think again. Where providing top-notch customer service used to fall to large call centers, now leading insurers are deploying virtual agents in multiple channels to provide their customers with the right information quickly, even cross-selling and upselling insurance products and services based on the analytics-driven intelligence that leverages the unique preferences of the customer.