To Operationalize AI, Invest in Humans

IT leaders and business executives around the world recognize the strategic importance of operationalizing AI, yet surprisingly few have moved beyond experimentation. A recent Capgemini survey finds that only 13% of companies have moved beyond proofs of concept (POC) to scaling AI across the enterprise. The struggle to operationalize AI is painful because it represents lost time and resources and unrealized potential. Articles abound full of suggestions, frameworks and manifestos, shared with the intent of closing the gap between AI concept and enterprise delivery (including one proposal to eliminate the POC altogether). Many of these are smart and worthwhile.