21st-Century Service Desk: How Conversational AI Will Eliminate Common Frustrations

While you may occasionally read negative headlines about artificial intelligence (AI) and virtual assistants, the reality is that it will make life better in most offices and even create work. It allows employees to better handle routine tasks and frees IT staff to focus on proactive measures that reduce security risks and network outages. It's been a catalyst for change in numerous industries. Much like how Alexa and Google Home have changed the way consumers interact with devices and accomplish daily tasks, conversational AI will have the same impact for employees. Getting answers to questions and finding information via conversation will no longer be the exception.