The insurance back office is being revolutionized

AI, blockchain, analytics, BI, automation & emerging technologies will fundamentally change how risk is assessed, how products are developed & how customers interact with insurers. Value chains will be adjusted to accommodate, and insurers and brokers that are not only able to integrate these advances into their current value chains but also develop entirely new ways of doing business will be the leaders in the industry in the coming decades. However, even as the industry moves in this direction, the role of humans will not diminish. Instead, it will take on a more analytic, consultative and advisory role, evolving beyond pure risk evaluation. New technologies, from enhanced data capture, particularly in the personal insurance space, to risk analytics and machine learning to digital enablement and automation are expected to fundamentally change how insurance is distributed, how risk is assessed, how products are developed, and how customers interact with insurers for servicing.