New Economist Intelligence Unit Report: Learning from Online Personal Finance Conversations - Temenos

Rising demand for digital has made competition between incumbent and challenger banks more intense than ever. But who is winning the battle for consumers, and in what areas? Temenos and the Economist Intelligence Unit have sought the answers in a groundbreaking new report "Customer experience: learning from online personal finance conversations". This used machine learning to analyze over 10 million online conversations about personal finance. The report concludes that customer experience and engagement including personalization is top priority for challengers and incumbents alike.