US Open's official mobile app is IBM-powered and AI-enhanced - Midmarket today

IBM is bringing the power of artificial intelligence to the US Open's official event application this year, enabling enhanced features such as a cognitive concierge. The app makes use of IBM's Watson AI technology to create a cognitive concierge that can understand natural language and help guide users through the event. The app understands questions such as, "Where can I park?" and "Where is the bathroom?" "Watson and its cognitive capabilities allow us to help the US Tennis Association publish video with subtitles and transcripts faster, as well as offer an experience that is more humanlike, such as asking questions in natural language about dining options and transportation to the US Open," said John Kent, technology program manager at IBM Worldwide Sponsorships. Artificially intelligent The Watson-powered features mostly make use of three key APIs provided by IBM: the Natural Language API, the Speech-to-Text API and the Watson Visual Recognition API.