Don't believe the hype: Three steps to guide the automation software decision process

In general, the decision-making process regarding enterprise software has been difficult – and made more so by the inflated promises of slick marketing. But business process automation has proven difficult in particular, and for three particular reasons. The first is that providers over-sold the capabilities of the first generation of process automation solutions. Second, it's problematic to do an apples-to-apples comparison of automation products because no two are exactly alike. Finally, since most enterprise operations are in the early phase of automation adoption, case studies are hard to find.