Analytics Offer A Smarter Approach To Collections And Underwriting

It costs approximately $1 a minute for the average call center to serve a caller. As such, reducing call volume by shifting calls to automated phone systems, online banking, and mobile apps can translate into big savings. For credit unions, outbound calling is an important channel for borrower communication, debt collection, and charge-off reduction. However, how can a credit union determine which borrowers to call? How soon and how often should the credit union call?