How AI Can Tackle Claims Staffing Gap - Insurance Thought Leadership

A job description with "acquire AI superpowers" might appeal to millennials more than "study policy footnotes and calculate claim reserves." Commercial insurance faces a growing claims adjuster staffing gap. On the retirement end, there's a rising tide of experienced adjusters leaving the profession. According to the Pew Research Center, nearly 10,000 baby boomers retire each day in the U.S., and about 25% of them leave positions in the insurance and financial services sector. Seasoned adjusters leave with a wealth of experience built up over decades, leaving newer adjusters to handle a rising volume of claims.