AI projects in Insurance are Moving from Pilots to Business Programs Sherpas in Blue Shirts - Everest Group

Insurers are rethinking their business ethos to become protectors instead of payers. The insurer of the future is aiming to develop a customer-centric value proposition. Carriers are looking at developing innovative products that are contextualized to meet evolving customer needs. And the insurance distribution strategy is shifting to adapt to new product offerings, client needs, and digital technology-led disruption in the ecosystem. Not surprisingly, insurers are adopting AI and related technologies to drive these capabilities.