Planning a Digital Transformation? Don't Forget CX

Today's organizations need to pursue digital transformation to survive in the future, consulting firm Baker Tilley noted in a blog post. "Digital transformation is critical to preparing yourself for what's next." Technology leaders had approximately five times the revenue growth of the laggards, displaying the rising importance of adopting technology in the post-pandemic economic climate, Baker Tilley added. "But digital transformation goes beyond just implementing new tools and technology," the blog post stated. "By conducting a financial assessment, creating a business case and building a road map, your organization can make the financial case for your digital transformation."