AI Enablement of Business Services

Opportunity / Framework Generation defining technology – AI will ultimately have an impact on productivity on the magnitude of steam power, electrification, computing, etc. Core tech done by others – the frameworks (e.g. Microsoft LUIS) will either be open source & collaborative or otherwise require immense amounts of capital and data to develop and therefore are better left to the Internet Giants and Silicon Valley-based investors. AI includes any tech that allows machines to simulate the cognitive capabilities of a human. However, consensus has changed over time; as AI technologies go from leading edge to commercially accepted to mundane, those technologies are often dismissed as "not real AI". For the purposes of this paper, we define AI to be the generation of technologies that have been enabled by advances in machine learning ("ML").