Will artificial intelligence disrupt business?

AI, where computers behave like humans, is no longer the stuff of science fiction. In many respects, AI is like a freight train racing down the tracks. Steady advances in hardware and software are sparking immense progress in how machines help interact with customers. Google's voice recognition technology, for instance, improved to 98% in 2014 from 84% just two years earlier. Facebook's DeepFace technology now recognises faces with 97% accuracy.