Replicant raises $7 million for conversational AI system for contact centers - SiliconANGLE

Artificial intelligence startup Replicant Inc. today said it has raised $7 million in seed funding for its customer relationship-focused voice response technology and appointed a former executive from contact center unicorn Talkdesk Inc. as chief executive. The San Francisco-based company said its automated assistant can carry on complex and detailed conversations with customers with response times that approximate those of a human agent. The product of two years of development, the software integrates with customer relationship management systems from Salesforce.com Inc. and Zendesk Inc. for automatic call summarization and can be customized to take actions according to a company's policies. "We spend time with customer and managers, listen to calls and understand the calls they don't like," said new CEO Gadi Shamia, former chief operating officer of Talkdesk. "Those are calls where we perform best."