How AI Will Transform IT Service Management

Remember'Jarvis' from Iron Man or'Irona,' the Robot Maid from Richie Rich? Well, if you do, then you already had a glimpse of the shrewd adroitness of Artificial Intelligence (AI). Artificial Intelligence or, what we call machine intelligence is all set to create an unprecedented phenomenon shortly. The rate of its progression has been swift, dramatic and very real, and as Elon Musk said: "It is capable of vastly more than anyone knows and the rate of improvement is exponential." Artificial Intelligence in the realm of IT, has a vast potential in developing and transforming the IT Service Management (ITSM).