We still don't know how people are really using AI

AI companies like Anthropic and OpenAI regularly publish reports on how people are using products like Claude and ChatGPT, but they only release the data they want us to see, AI researchers say. "There is no independent source to corroborate it," says Anka Reuel, a computer science PhD candidate at the Stanford Trustworthy AI Research (STAIR) Lab. Reuel is co-lead of a new research project, called the AI Observatory, that aims to fill the gap. It's a public platform that aggregated and analyzed real AI conversations with popular models like Claude and Gemini that were collected with users' consent through seven existing datasets. The intent is to provide independent sources of information that can help researchers and policymakers assess how people are using generative AI. Highly consequential decisions about AI's benefits and risks are currently being made on the basis of very limited data, says Reuel.