Council Post: Understanding How To Effectively Incorporate Digital Transformation And AI

With Microsoft Bing amped up with its own generative artificial intelligence (AI) chat programming, there is little doubt that we are now in the era of AI being publicly part of our world. All the hype aside, will AI-type chat become as pervasive as we are hearing? I believe we will certainly get there, but there is still a long road ahead before it can be done successfully. Digital transformation is the process of using digital technologies to fundamentally change the way a business operates, delivers value to customers, and achieves its objectives. With, at best, only 26% of digital transformation being successful, what can leaders do to make sure they succeed when incorporating new digital tools?