I was duped by an AI customer service bot and I hate it

When you purchase through links in our articles, we may earn a small commission. AI customer service bots are increasingly common, but many don't disclose they're AI. "Hey, it's Theo," said the friendly text message from the restaurant I'd just booked on Resy. Any dietary restrictions or allergies for the kitchen, and are we celebrating anything special this visit?" What a nice text, I naively thought, as I gamely replied we were coming in for Mother's Day.