Personal Tragedy Can Illuminate Business Empathy

Minter Dial, author of Heartificial Empathy, joins the Social Pros Podcast to discuss his new book and how AI helps businesses interact with more empathy. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! At first mention, the term "business empathy" may sound like a contradiction to the average consumer. For example, a person seen as cold and calculating can also be described as "all business."