Saying Hello To Artificial Intelligence In Phone Sourcing

You know how when you call a gatekeeper and you want to go all chatty-patty on her so she goes the same for you and your "Hi – howya' doin' today?" just seems to make hell freeze over for you with her? Hi Melinda, my name's Maureen Sharib and this may seem like an unusual request. This would be in the event she said her name when she answered, as I've advised many times before. If he hasn't said his name, don't ask, just open with yours, as in the following: I was expecting Melinda to answer. Maybe you can help me. I'm trying to find who is responsible for… This is a scenario where good note-taking on a previous call (something I always insist on with my students and phone sourcers) allows you to "build" on that previous call's information (the use of a previous gatekeeper's name) on your present call to create a sense of "previous" existing relationship that is many times enough cause for a gatekeeper to answer your question (usually about 50 percent of the time) or at least to carry your request further into an organization, which for most any good phone sourcer, is where they want to go! Once inside an organization a good phone sourcer can find out anything.