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Sentient Analytics helps improve agent performance by providing detailed customer emotion insights over time and call topics. Sentient Analytics highlights important events and hidden trends in all calls to ensure attention is paid on where it's most needed to provide excellent service. Sentient Analytics highlights what customers are complaining about and why they are calling. Drill-down allows you to search every call by keyword. "Sentient Machines uses deep learning to bring customer understanding to the call center industry." "This startup uses speech-to-text software to help call centres speed up their work.