Council Post: To Give Humans The Help They Need, AI Needs Human Help

Mike de la Cruz is the CEO of Directly. He is a technology visionary in how software and AI can improve the customer experience. The growth of AI has brought the emerging technology to a wide range of professions, including those that have traditionally required "the human touch." In the past, high-touch professions have been considered "robot proof," but that is no longer the case. Recently AI technology has inspired numerous think pieces that explore whether AI can do the work of social workers, counselors, guest services specialists, doctors and even babysitters. In the majority of cases today, the AI systems that have made their way into these professions perform very simple tasks.