AI Series: Part 3 – 7 Examples Where AI Impacts Cisco's Businsess

Contact Center – the next generation of customer care products will be enabled by AI-enabled Bots to automate repetitive tasks and provide a user interface that is more "natural" to use (conversational UI). The products will most likely have ML capability to learn from the large data sets that we generate from previous interactions with end customers. Cisco Collaboration – we recently acquired Mindmeld, which will enable Cisco to deliver unique conversational interfaces for Cisco Collaboration products, changing the way users will interact with these applications in the future. Security – Cisco Stealthwatch uses NetFlow and AI-powered algorithms to provide visibility into the entire network to uncover anomalies and identify threats. Cisco Services – An example use case is within technical services where AI can enable faster search for relevant technical and contextual resources to resolve service requests and reduce MTTR.