Why Automated Self-Service, Why Now: Four Factors Driving Brands to Deploy Artificial Intelligence Based Customer Self-Service - SmartAction

Artificial intelligence (AI) technology has risen to the forefront of call center automation priorities. Its promises to lower costs, increase efficiency, boost productivity, and enhance the customer experience are proven now that so many brands have introduced call center AI. But what drove them to this technology? As we all know, you don't need a solution if you don't have a problem. Let's examine the top four challenges that call centers are facing today and how AI has proven to be a valuable solution.