IPsoft and Go2the.cloud Partner to Deliver Artificial Intelligence-Based IT Support Services for TOPdesk Community - IPsoft

AI have entered into a partnership to provide TOPdesk users with expanded IT support through cognitive Artificial Intelligence (AI) by using Amelia, IPsoft's industry-leading digital AI colleague, as a digital IT service desk employee. Amelia will automate routine IT service desk functions to deliver efficient and more timely support services to TOPdesk users, freeing up time for support employees to focus on more critical tasks. AI solution is offered as a service and integrated with TOPdesk's service management software, using Amelia's conversational interface -- in natural language -- as an interactive front-end for users. AI will support this partnership by working together with participating customers to seamlessly integrate Amelia's cognitive AI abilities with their existing TOPdesk deployments. "Amelia is rated as the most intelligent virtual agent by Everest Group and through her unique programming and algorithms, Amelia utilizes each of the human brain s eight core cognitive skills to deliver unparalleled capabilities, surpassing mere chatbots in every way. We look forward to being able to offer Amelia capabilities to TOPdesk users," said Ramon van Leeuwen, CCO at TOPdesk.