Unlock New Levels of Innovation and Business Agility with Intelligent Automation

As companies continue to pivot and adapt in response to the pandemic, more of them have turned toward automation, artificial intelligence (AI), and machine learning (ML)--the trifecta behind intelligent automation--to help them streamline their business processes and better prepare for future "what if" scenarios. In a recent refresh of its Automating with Intelligence study, Deloitte saw a significant uptick in the adoption of intelligent automation in 2020, with 73 percent starting their intelligent automation journey--a 15 percent increase over 2019. Of those, 37 percent are piloting (1–10 automations), 23 percent are implementing (11–50 automations), and 13 percent are scaling (51 automations). According to the study, companies deploying new intelligent automation initiatives expect a 15 percent revenue increase in the targeted areas and a 24 percent average cost reduction over the next three years. The number of organizations deploying at scale nearly doubled, and Deloitte expects a bigger return on investment versus the 2019 study.