Want the Best Results From AI? Ask a Human

Collaboration with humans is essential when it comes to implementing machine learning. This article is part of an MIT SMR initiative exploring how technology is reshaping the practice of management. Companies of all kinds are adopting artificial intelligence (AI) and machine-learning systems at an accelerated pace. International Data Corp. (IDC) projects that shipments of AI software will grow by 50% per year and will reach $57.6 billion in 2021 -- up from $12 billion in 2017 and just $8 billion in 2016. AI is being applied to a range of tasks, including rating mortgage applications, spotting signs of trouble on power lines, and helping drivers navigate using location data from smartphones.