From pet food to video games: Inside Ryan Cohen's GameStop obsession

After almost four months of phone calls and emails to GameStop Corp. complaining about the slow shipping of an order, New Jersey teacher Steven Titus received a late night call in early March -- from a director on the video game retailer's board. On the line was Ryan Cohen, the billionaire co-founder and former chief executive of online pet supplies retailer Chewy who is now leading GameStop's push into e-commerce. Cohen was responding to an email Titus had sent 12 hours earlier to more than two dozen GameStop executives and board members. "NOBODY has attempted to respond except a muddled voicemail with no distinguishable callback number or extension. E-commerce requires a customer support team and processes that are responsive," Titus wrote.