Using Machine Learning To Improve Customer Service

BPO stands for "business process outsourcing." In short, it's a business practice we see implemented when an organization decides to outsource activities like payroll, human resources, billing and customer service. The best example of this is customer service because we all have experienced speaking with someone from a different country when we've called a bank or had an issue with a credit card and needed it resolved. We will not spend any more time discussing BPO, but our technology conversation in this article will be focused on improving customer service. Now, recall an incident when you called your credit card company.