This is what might happen when robots take over banking
David Reilly, CTO at Bank of America, believes that automation will "change how we insure property, loan money, invest money, deliver technology, write research reports, and what professionals in financial services do every day." For example, an insurance company can incorporate far more data -- from credit scores to behavior -- when it decides how risky a customer is. He added: "Every week in the news we read about a new application for artificial intelligence, machine learning, neural networks, or robots -- whether it is self-driving cars, AI assistants, predictive models, robots building (or printing) hardware, or how to invest our money ... Put these all in the category of automation -- and that is what will impact finance the most in the next decade." Diwakar Choubey, CEO of online lender MoneyLion, predicts that "what was once a sit-down conversation between a client and their personal private banker might now be accessible through a mobile app to broad audiences, 24/7." Jenny Fielding, managing director at Techstars Accelerator, said that technology "enables basic automation so that making payments, checking balances and customer service can happen in real time via messaging platforms. However, as the underlying technologies mature, deep learning algorithms will minimize the need for human interaction."
Dec-7-2016, 07:05:28 GMT