How AI is shaping financial services

AI implementation is expected to lead to an exacerbation of certain market-wide risks and biases. For instance, firms expect AI to create or exacerbate bias in credit analytics, especially when non-traditional datasets are used; While views of regulatory influence on AI implementation diverge, most firms feel impeded by data-sharing regulations between jurisdictions and entities as well as regulatory uncertainty and complexity; Nearly half of all respondents see Big Tech firms, such as Google or Tencent, using AI capabilities to enter the financial services market as a major competitive threat. AI implementation is expected to lead to an exacerbation of certain market-wide risks and biases. Nearly half of all respondents see Big Tech firms, such as Google or Tencent, using AI capabilities to enter the financial services market as a major competitive threat.